Frequently Asked Question
RMA Instructions
Last Updated 3 years ago
The following is the process for sending any damaged or defective HoistCam platforms back to the factory for repairs. The first step is to open a support ticket to begin communication with our support team by visiting http://support.netarus.com or sending an email to support@netarus.com.
If it is determined that your HoistCam needs to be sent to the factory for repairs you will be issued an RMA number. Shipping instructions will soon follow.
*If you are returning a unit via International Shipping, Netarus will also provide a manufacturer's affidavit as a proof of original sale
NETARUS CONTACT INFORMATION
Phone: +1 (757) 819-4600
Email: support@netarus.com
Web: http://support.netarus.com