Frequently Asked Question

RMA Instructions
Last Updated 3 years ago

The following is the process for sending any damaged or defective HoistCam platforms back to the factory for repairs. The first step is to open a support ticket to begin communication with our support team by visiting or sending an email to

If it is determined that your HoistCam needs to be sent to the factory for repairs you will be issued an RMA number. Shipping instructions will soon follow.

*If you are returning a unit via International Shipping, Netarus will also provide a manufacturer's affidavit as a proof of original sale


Phone: +1 (757) 819-4600

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