Welcome to the Netarus Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system for HoistCam™, SiteTrax.io™, TugCam™, and other Netarus hardware and software platforms. Below lists our currently available support options.
24 hours a day / 7 days a week:
SiteTrax.io Customer Portal:
- https://status.sitetrax.io/ - SiteTrax network status including the backend and REST API server. Subscribe to this site to be notified of any network maintenance windows or reported connectivity issues.
- https://customer.sitetrax.io/ - introduction to the SiteTrax platform specific to your business. If you need another copy of your customer URL, please open a new support ticket here.
HoistCam Customer Portal:
- https://customer.hoistcam.com
This URL is unique to each system. If you need another copy of your customer URL, please open a new support ticket here)
Send Us a Video:
- Want to send us a video of your issue? Visit https://feedback.netarus.com to send us a secure video message via your mobile phone.
Typical support hours from 9 a.m. until 4 p.m. US eastern timezone:
- International Phone: +1 (757) 819-4600 dial extension 2
- WhatsApp>> (or add +1 (757) 915-2524 as a contact in WhatsApp)
- Email: Submit a new ticket>>
Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.