Frequently Asked Question
3G/4G (HCDVRM4M2-xCELL) - The MDVR is properly reporting to the central HoistCam Director Server, but the videos cannot be seen after the MDR has been running for some time?
Last Updated 6 years ago
Try these steps to troubleshoot videos:
- Verify that the MDVR system information page shows the 3G/4G connection is connected. If it keeps dialing, the SIM card may have run out of a data plan or the SIM card is bad. Try replacing the SIM card to test.
- Confirm that the MDVR serial number has not been modified by the operator. An MDR with a modified device number needs to be re-authorized with the central HoistCam Director server. Please contact technical support if the MDVR needs to be reconfigured.
- If the MDVR still does not work by changing the SIM card, contact technical support as there may be a compatibility issue with the cellular carrier.